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M&P Digital Agency

Leads & Automation

AI agents that answer while your team is busy

Trained on your business to answer common questions, collect key details and book a call or hand off to a person.

Veterinary clinic receptionist giving a client and her dog his full attention while the phone stays quiet.

An AI agent is an assistant trained on your business information that answers common questions on chat, SMS or WhatsApp, collects key details and books or hands the conversation to a person. It is for service businesses that get more messages than their team can answer quickly.

What changes

Today

  • After-hours messages wait until morning
  • The same answers, repeated all day
  • Leads arrive without key details

With the system

  • Answers right away, day or night
  • Your team handles what needs a person
  • Qualified leads, ready to book

What it looks like in practice

Example: an auto repair shop

See more ideas like this

What’s included

  • Agent trained on your business
  • Web chat, SMS, WhatsApp, social
  • Qualifying questions
  • Booking or callback requests
  • Handoff to a person
  • Testing before launch

How it works

  1. 01 Free assessment

    We see how you work and what to fix first.

  2. 02 Plan and build

    A clear scope, then we build and test.

  3. 03 Launch and adjust

    We go live and fine-tune it with you.

Good to know

Questions

Short, honest answers to what business owners ask us most.

Will the AI replace my team?

No. It handles the repetitive first reply so your team can focus on conversations that need a person.

What if it doesn’t know an answer?

We define what it can answer. Anything else, it takes the details and passes the conversation to your team.

Can it book appointments?

Yes, if your calendar allows it. It can also send a booking link or request a callback.

Can it answer phone calls?

Yes. An AI voice agent can answer, take the details and book, or a missed call can get a text right away. We review your call volume and local rules to choose the best option.

Still have a question?

We’ll reply by email shortly, or we can talk it through on a call.

Not sure if this is the right fit?

Book a free 30-minute assessment and we’ll tell you honestly what makes sense.

Book your free assessment