Clear rules for refunds and cancellations, so you know what to expect before you pay.
Overview
M&P Digital Agency is a brand operated by MandP Supply LLC. Our services are custom digital work. This policy explains what can be refunded, how to cancel and how long it takes. If your signed agreement or approved proposal sets different terms, those terms apply.
The free assessment call has no cost and nothing to refund.
One-time projects (setup, implementation, creative and websites)
Work starts when we begin the kickoff, strategy, design, configuration or production for your project, as confirmed by email. Here is how refunds work:
- Before work starts: if you cancel before we begin work, we refund the full amount paid, minus any third-party costs we already purchased for your project.
- After work starts: payments cover work already performed and time reserved for your project, so they are not refundable. If your project is billed in milestones, you will not be charged for milestones that have not started, and any amount you prepaid for a milestone we have not started is refunded.
- Delivered work: completed deliverables, launched pages or workflows, and finished creative assets are not refundable. If something we delivered does not match the approved scope, tell us within 14 days of delivery and we will correct it at no extra cost.
Monthly services (hosting, website care, management and support)
Monthly services are month-to-month unless your proposal states a minimum term. They are billed in advance and renew automatically.
You can cancel at any time by emailing [email protected] at least 7 days before your next billing date. Cancellation stops future charges and takes effect at the end of the period you already paid for. We do not give refunds or credits for partial months or unused time.
Annual and prepaid plans
If you prepaid an annual plan, you may cancel within the first 30 days and receive a refund for the unused months, minus third-party costs already incurred (such as domains or licenses). After 30 days, annual plans are not refundable, but you can cancel the renewal at any time.
Third-party costs
Some projects need third-party tools or services, such as software subscriptions, hosting, domains, phone numbers, messaging fees, AI usage, ad spend or stock assets. The proposal states whether these are billed by us, paid directly by you or included in a monthly service.
Amounts already paid to third parties for your project (such as ad spend, domains, software licenses, phone numbers or messaging credits) cannot be refunded by us. Where the provider allows it, we will help you request a refund from them or transfer the account to you.
Billing errors
If you were charged twice or charged an incorrect amount, let us know and we will refund the difference in full once confirmed.
How to request a refund or cancel
Email [email protected] with your business name, the service, and what you would like to cancel or the refund you are requesting. We confirm receipt within 2 business days and give you a decision within 10 business days.
Approved refunds are issued to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days.
Chargebacks
Please contact us before disputing a charge with your bank, so we can review the situation and fix it quickly. If a chargeback is filed, we may pause related services while it is reviewed and share project records, approvals and delivery evidence with the payment processor.
No guarantee of results
We do not guarantee specific business results, such as revenue, sales, leads, ad performance, search rankings or platform approvals. Results depend on factors outside our control, including your offer, market, pricing, traffic, ad spend, data quality, how your team follows up and the rules of third-party platforms.
For this reason, not reaching a specific business result is not, by itself, grounds for a refund.
Contact
Questions about this policy? Email us at [email protected] and include your name, your business and your question.