AI helps us work faster, but it has limits. Here is how we use it and what you should know.
How we use AI
Some of our services use AI tools: AI agents that answer chats, texts, emails or calls; drafting of copy and scripts; and generation or editing of images, video and voice for creative work.
M&P Digital Agency is a brand operated by MandP Supply LLC.
AI can be wrong
AI output can contain errors, outdated information, made-up details, odd phrasing or visual flaws. We review AI-assisted work before delivery, and you give final approval before anything customer-facing goes live, unless we agree otherwise in writing.
AI agents follow the information and rules you approve. Please verify prices, availability, policies and any regulated statement they are allowed to give.
Not professional advice
AI agents and AI-generated content are not legal, medical, financial, tax or other professional advice and should not be presented as such. Decisions in those areas need a qualified professional.
Your data and AI providers
To run AI features, the information needed for the task (such as your business information, approved scripts and customer messages) is processed by AI model providers. Where available, we use business settings that do not allow the provider to use this data to train its models.
Do not load sensitive data, such as health records, card numbers or government IDs, into AI workflows unless the approved scope covers it and the right safeguards are in place.
Disclosure and consent
Some laws require telling people when they are talking to an automated assistant, and calls using AI-generated voices require the person's prior consent under U.S. rules. We set up disclosures where they are needed; you are responsible for the consent of the people your systems contact.
Voices, avatars and likeness
If a project uses a real person's voice, face, name or likeness (including your own team), you must have their written permission. We may pause work when permissions are unclear. We do not create content that impersonates real people without consent.
Generated creative
AI-generated images, videos and copy may need edits to meet brand, accuracy and platform rules, and some platforms require labeling AI content. We cannot guarantee that a platform will approve it or that it will perform a certain way.
No guarantee of results
We do not guarantee specific business results, such as revenue, sales, leads, ad performance, search rankings or platform approvals. Results depend on factors outside our control, including your offer, market, pricing, traffic, ad spend, data quality, how your team follows up and the rules of third-party platforms.
Contact
Questions about this policy? Email us at [email protected] and include your name, your business and your question.