What our managed hosting and website care plans include, what they do not, and how cancellation and data export work.
Scope
These terms apply when your proposal includes managed hosting or website care. Your plan lists the exact services and the support time included each month.
M&P Digital Agency is a brand operated by MandP Supply LLC.
What a plan can include
Depending on the plan, it can include the items below. Anything outside the plan, such as redesigns, new features, email migration, malware cleanup or SEO campaigns, is quoted separately.
- Hosting on third-party infrastructure (for example Cloudflare or a managed hosting provider)
- SSL certificate setup and renewal
- Regular backups and restoration support
- Software, plugin and theme updates where the platform uses them
- Uptime monitoring and basic security settings
- Small content edits and fixes within the monthly support time
Domains and email
Your domain should be registered in your name and you are responsible for renewing it, unless your plan says we manage it. DNS changes can affect your website and email, so we coordinate them with you.
Email hosting and deliverability are only included when your plan says so.
Backups and security
Backups reduce risk but cannot guarantee that every file or change can be recovered. Security is shared: please use strong passwords, do not install unapproved plugins, keep user access up to date and tell us about anything suspicious.
Uptime and support
We work to keep your site online, but we do not guarantee uninterrupted uptime, page speed scores, search rankings or email delivery. Outages can be caused by providers, internet issues or events outside our control.
Support requests go to [email protected] or the channel in your plan. We respond within the times stated in your plan; unless your plan says otherwise, support is provided on business days and is not a 24/7 emergency service.
Billing, cancellation and data export
Plans are billed monthly or annually in advance. Cancellation and refunds follow our Refund & Cancellation Policy.
When you cancel, we will provide a copy of your website files and content, and help point your domain to a new provider, if requested within 30 days after the end of your plan. After that, data may be deleted. Third-party licenses or tools tied to our accounts may not be transferable.
If payments are overdue, we may suspend the service after notice, which can take the site offline until the balance is paid.
Contact
Questions about this policy? Email us at [email protected] and include your name, your business and your question.